Ends on: 01 Jan 2020
We are continually trying to improve the service that we provide to you. We would be extremely grateful if you could be so kind as to complete the questions below regarding your experiences and opinions of the benefits service.
Processing your new claim or change of circumstances
We would like to get your opinion of how long you think that it is reasonable to process a new claim or a change in your circumstance.
How many calendar days (including weekends, bank holiday's etc) do you think it should take to...
... write to request information following receipt of the claim?
New Claims:
Changes of Circumstances:
... for the customer to supply this information?
... to assess the claim once we have the information?
Total Number of Days
How satisfied were you with the time that it took to assess your new claim or change of circumstance?
Please select one option from the list.
